Privacy Policy

1. Introduction

Divine Prizes Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account
• Enter competitions
• Make purchases
• Contact our customer support
• Subscribe to our newsletter

This information may include:

• Full name
• Email address
• Phone number
• Postal address
• Date of birth
• Payment information (processed securely by our payment providers)

2.2 Technical Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referral source

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. See our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process competition entries and determine winners
• To process payments and deliver prizes
• To communicate with you about your account and competitions
• To send marketing communications (with your consent)
• To improve our website and services
• To prevent fraud and ensure fair play
• To comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:

• Contract: To perform our contract with you (competition entries, prize delivery)
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Payment processors, email service providers, and delivery companies
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Winner Publicity: Winner information may be published as required by competition law

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Typically, we retain account information for 7 years after account closure, and marketing data until you unsubscribe.

7. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal obligations)
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, contact us at [email protected]

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL encryption for data transmission
• Secure payment processing through certified providers
• Regular security assessments
• Access controls and employee training
• Data backup and recovery procedures

9. International Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure adequate protection through:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses
• Other approved safeguards under GDPR

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: